General Terms and Conditions

These general conditions of sale (hereinafter referred to as CGV) are offered by the company
Haï shaQ, individual business, registered in the Trade Directory of the Registry of the Court of
Nanterre business under number 918 193 392, whose main activity is mixology,
notably the production of mixed drinks (cocktails), and whose head office is located at 103, rue Gabriel Péri
92700 COLOMBES, hereinafter referred to as Nikao,
Nikao reserves the right to adapt or modify these General Terms and Conditions, available on its site at any time.
moment without notice.
These modifications are enforceable from the moment they are put online. The applicable General Terms and Conditions are those in
in force on the day of the order.
The consumer declares to be of legal age and to have full legal capacity allowing him to commit
under these General Terms and Conditions.
An order implies acceptance of all T&Cs on the part of the customer.

These General Terms and Conditions aim to define the contractual relations to be established between Nikao and the
customer, and the conditions applicable to any purchase made on the Nikao merchant site, whether the customer is
professional or individual consumer.

The prices of our products are indicated in euros and all taxes included (VAT and other taxes
applicable on the day of the order), unless otherwise indicated and excluding processing costs
packaging and shipping.
Any change in the legal rate of applicable VAT will be reflected in the price of the products presented.
on the Nikao site, on the date stipulated by the relevant implementing decree.
Nikao reserves the right to change its prices at any time, but the product will be invoiced based on the
price in effect at the time of validation of the order and subject to availability.
The products remain the property of Nikao until full payment of the price.

The customer can place his order with Nikao via the internet on the website www.heaven-

In all cases, the data of the customer, buyer, allowing the registration of the order
must contain at least the following information:
- the customer must clearly identify the selected products with the references indicated on the
Nikao website;
- the customer must also indicate the quantities requested;
- the customer must specify the day of the event as well as the desired delivery date and time
(respecting a period of 7 working days between the day of the order and the day of
delivery) ;
- the customer must provide the essential information for their identification (surname, first name) as well as
an email address and a telephone number at which Nikao can contact him and, if applicable,
a valid address for delivery of the products;
- the customer must indicate whether he wishes to collect his order or have it delivered;
- the customer must clearly indicate the information necessary for delivery (precise address of
delivery, possible accessibility restrictions of the place of delivery, building number,
floor, digital code, orientation on landing, etc.) in order to allow the delivery person to deliver their order
in the best conditions and as quickly as possible.

Nikao cannot be held responsible in the event of impossibility of delivery due to information
erroneous or incomplete.
If the customer wishes to be delivered, he must indicate the delivery day and the delivery time slot.
If the customer chooses collection, an appointment time must be agreed prior to collection between
Nikao and this one.
Orders placed online via the website are recorded and processed
regularly during the day (working days).

After placing an order on the Nikao website, or by telephone, Nikao sends an email to the customer
confirming the elements of his order.
This email constitutes acceptance of the customer's order by Nikao and thus forms the contract of
Nikao reserves the right to cancel any order from a customer with whom there is a dispute relating to
a previous payment not made.
Nikao also reserves the right to cancel any order that appears suspicious.

In the event of a stock shortage, Nikao must cancel the order but undertakes to notify the customer at
the email address indicated and inform of the lead time to obtain the desired product. In the
case where the company cannot supply the product or the supply time is refused by email,
the company will offer you reimbursement for the product ordered, via the payment method used when
of your order.

The action, for the customer, of validating his order implies the obligation to pay the price indicated.
Full payment must be made when ordering.
Payment for purchases is made:
• by Bank Card, thanks to the secure system
• Wire Transfer
Any deposit payment collected by Nikao is due even if the customer wishes to cancel before the update.
disposal of its products.
In the event of non-payment of an invoice one month after formal notice, Nikao may notify the
resolution of the Client's contract, including by email.

The customer has in principle, in application of the provisions of articles L.121-16 et seq. of the Code
of consumption on distance selling, for a period of 14 days from the date of delivery
of one or more products ordered on the internet, to exchange or cancel the order of a product.
However, in accordance with article L.121-21-8 of the aforementioned code, goods which,
by their nature, cannot be reshipped or may deteriorate or expire quickly, and
especially food products.
Therefore, the right of withdrawal or cancellation does not apply to drinks (cocktails)
ordered via the Nikao website.

The products are delivered to the delivery address indicated during the ordering process, in the
deadline indicated to the buyer when validating their order.
In the event of a shipping delay, an email will be sent to the customer to inform the latter of a
possible impact on the delivery time indicated.

In accordance with legal provisions, and in the event of late delivery, the customer benefits from the
possibility of canceling your order under the conditions and according to the terms defined in article L.138-2
of the consumer code.
Any refund must be made within 14 days from the day the order was received.
been denounced (article L.138-3 of the Consumer Code). If the products were received with
delay, the customer may maintain his cancellation request, subject to returning all of the
products in Nikao.
In the event of delivery by a carrier, Nikao cannot be held responsible for delays in
delivery due exclusively to unavailability of the customer after several appointment choices.
Deliveries are made to the address indicated in the order form, which can only be in the
agreed geographical area.
In the event of damage during transport, a justified dispute must be made to the
carrier within 24 hours of delivery.
In the event that the address provided is inaccurate and causes a delay or absence of delivery
of the order, neither the carrier nor Nikao can be held responsible. The customer must
precisely indicate your exact contact details and address with the necessary details, in order to
allow the carrier to deliver the order in the best conditions and as quickly as possible.
Nikao cannot be held responsible in the event of impossibility of delivery due to information
erroneous or incomplete or if access to the premises is made impossible for any reason whatsoever,
to the carrier.
In the absence of the buyer, or any person mentioned in the order and likely
to receive the order placed. Nikao cannot be held responsible for non-receipt
by the customer of the order. The amount of the order cannot be subject to any
compensation or any reimbursement.

The drinks offered by Nikao are drinks mixed with fresh products, some of them.
Mixology is the art of mixing drinks and creating cocktails.
The ingredients listed on the cocktail description pages are current at the time of publication.
order by the customer.
The drinks thus mixed are the exclusive property of Nikao. They are produced on demand and do not
contain no preservatives.

The photographs, information and characteristics of the card are as faithful as possible but do not
can ensure a perfect match with the product delivered, particularly with regard to the
colors, therefore, they are not contractual. Consequently, Nikao's responsibility
cannot be engaged on this basis.
The cocktail must be stored, after the opening date, at a temperature between
0° and 4° C. If the drink is not stored between 0° and 4° C (left outside), the contents will have to be thrown away
to avoid any risk to health.
Please note that the products are delivered at room temperature and must be stored away from
sun, in a non-humid room.
The expiration date is 5 days; the optimal use-by date is 7 days. THE
Dates are indicated on each bottle.
It is important to place the bottles in the coldest part of the refrigerator, immediately after
receipt of the order by the customer.
Drinks can be served with ice cubes or diluted with a little water (if the customer considers the
drink too sweet).
The drinks are non-alcoholic, but the customer can add more at their convenience.
Nikao manufactures and delivers its non-alcoholic drinks to give the customer the choice to consume without
moderation and at any time!
Nikao cannot be held responsible for the consumption of products and use carried out
apart from those described on its website.

For any information or questions, our Customer Service is at your disposal:
by email:

All texts, comments, scripts, source code, illustrations, images, logos, files reproduced on
our sites are reserved under copyright as well as intellectual property for the
whole world.
As such, the customer is, under no circumstances, authorized to download or modify all or part of the site and
in particular its content.

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects,
as provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product
sold, it can be returned and exchanged.
Any complaint concerning our products sold must be made within 24 hours to
upon delivery by email:
The products must be returned in the same condition as when they were received with all
elements (accessories, packaging, instructions, etc.).
Nikao cannot be held responsible for damages resulting from improper use of the
purchased product, or poor means of preservation.
Nikao undertakes to take all the care necessary for the implementation of the service, and this, at all times.
stages of the product manufacturing process.
However, it cannot be held liable in the event of failure to fulfill its obligations.
contractual due to a fortuitous event or a case of force majeure as defined by case law
rendered by the French courts.
Nikao implements all the means at its disposal to ensure the services, objects of the
these General Terms and Conditions.
However, Nikao, in the internet sales process, is only bound by an obligation to
means, its liability cannot be engaged for damage resulting from hard use
internet network such as data loss, intrusion, viruses, service interruption, or other problems

The language of this contract is French.
These General Terms and Conditions are subject to French law.
In the event of a dispute, the French courts will have sole jurisdiction.

The information and data concerning you are necessary to manage your Order and to
our commercial relationships.
Depending on your choices made during the registration form, you may receive
offers from our company and those of our group if you accepted it at the time of your
Consequently, in accordance with the Data Protection Act of January 6, 1978, you have a
right of access, rectification, and opposition to personal data concerning you.

To do this, simply send us a request online or by mail, telling us your name,
first name, address and if possible your Customer reference.
Our sites are also designed to be particularly attentive to the needs of our Customers. It is
for this we use cookies. The purpose of the cookie is to signal your visit to our
site. Cookies are used solely for the purpose of improving personalized services that you
are intended.

You declare that you have read and accepted the conditions of the Order and in particular the
information on the characteristics of the products or services ordered, the price, delivery times,
delivery, as well as these General Conditions before placing your Order.
You declare that you have full legal capacity to place an Order and accept these
terms and conditions.
The clauses of this contract prevail over any other different clauses that may appear on the
order from the Customer or possibly on any previous correspondence, document, agreement or writing.